Jerónimo Martins Customer Ombudsman Jerónimo Martins Customer Ombudsman Jerónimo Martins Customer Ombudsman

Jerónimo Martins Customer Ombudsman

We represent and defend the rights of more than four million customers who visit the Food Distribution and Specialised Retail stores run by the Jerónimo Martins Group.

Learn more about us Report your situation
Customer Ombudsman | Jerónimo Martins

Customer
Ombudsman

Customer Ombudsman | Jerónimo Martins

The Ombudsman represents the customers of the Jerónimo Martins Group Companies, defending their rights and expectations, in accordance with the values that guide its actions: Independence, Impartiality, Neutrality and Confidentiality.

Learn more about the customer ombudsman
Jerónimo Martins Customer Ombudsman | How To Appeal

How to appeal

Jerónimo Martins Customer Ombudsman | How To Appeal

Learn more about the requirements for reporting your situation and the various stages of the process.

Learn how to appeal

The Jerónimo Martins Group Companies

The Customer Ombudsman Office's scope of activity encompasses the customers of the following Companies:

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