How to Contact Us

Customers of the Jerónimo Martins Group Companies may contact the Customer Ombudsman Office using one of the following means of contact:


Preferred channel to report your situation to the Customer Ombudsman Office.

Report situation

Group Customer Ombudsman Line

Customer Service line is available on weekdays between 10:00am and 6:00pm (Lisbon time).

808209920 / +351 210 184 488 (Portugal)

Information Line Poland

Line available for clarification and helping with the process of submitting your report and for requesting the Customer Support Service Reference.

+48 222 053 330 (Poland)

Alternatively, you can send an email to

When submitting your report to the Customer Ombudsman Office, please provide your contact details; preferably a telephone number with an indication of the best time we can contact you.

Group Companies Contacts

If you want to contact the customer support services, you can do so through the following channels:

Biedronka Customer Support Service

+48 (22) 205 33 00

Recheio Customer Support Service

800 203 131 (only for calls made in Portugal)

Caterplus Customer Support Service

Caterplus | Company Logo

800 203 131 (only for calls made in Portugal)

Hebe Customer Support Service

+48 (22) 206 54 00


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