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Jerónimo Martins Customer Ombudsman | How to Contact Us

How to Contact Us

Customers of the Jerónimo Martins Group Companies may contact the Customer Ombudsman Office using one of the following means of contact:

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VIA THE WEBSITE

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Preferred channel to report your situation to the Customer Ombudsman Office.

Report situation
Phone Line Worldwide

Group Customer Ombudsman Line

Customer Service line is available on weekdays between 10:00am and 6:00pm (Lisbon time).

+351 217 532 094 / 808209920 (call to national landline/Portugal)

Help Line Polonia

Information Line Poland

Line available for clarification and helping with the process of submitting your report and for requesting the Customer Support Service Reference.

+48 222 053 330 (Poland)

Alternatively, you can send an email to provedoria@jeronimo-martins.com.

Informação importante

When submitting your report to the Customer Ombudsman Office, please provide your contact details; preferably a telephone number with an indication of the best time we can contact you.

Group Companies Contacts

If you want to contact the customer support services, you can do so through the following channels:

Biedronka Customer Support Service

Logotipo Biedronka

800 080 010 or + 48 222 053 300

https://www.biedronka.pl/pl/kontakt

Pingo Doce Customer Support Service

+ 351 212 410 874 or 808 204 545 (call to national landline/Portugal)

https://www.pingodoce.pt/o-pingo-doce/perguntas-frequentes/#Contactos

Recheio Customer Support Service

Logo Recheio

+351 217 532 297 or 800 203 131 (call to national landline/Portugal)

https://www.recheio.pt/portal/pt-PT/contact-us

Recheio Masterchef Customer Support Service

Logo Recheio MasterChief

+351 217 532 297 or 800 203 131 (call to national landline/Portugal)

https://www.recheio.pt/portal/pt-PT/contact-us

Hebe Customer Support Service

Logotipo Hebe

+48 222 065 400

https://www.hebe.pl/formularz-kontaktowy

ARA Customer Support Service

Logotipo Ara

+ 57 018000 521 888

http://www.aratiendas.com/preguntas-frecuentes/