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Jerónimo Martins Customer Ombudsman Jerónimo Martins Customer Ombudsman Jerónimo Martins Customer Ombudsman

Jerónimo Martins Customer Ombudsman

We represent and defend the rights of more than four million customers who visit the Food Distribution and Specialised Retail stores run by the Jerónimo Martins Group.

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Image of the Jerónimo Martins Group Customer Ombudsmen, Portugal and Poland

CUSTOMER OMBUDSMAN OFFICE

Image of the Jerónimo Martins Group Customer Ombudsmen, Portugal and Poland

The Customer Ombudsman Office represents the customers of the Jerónimo Martins Group Companies, defending their rights and legitimate interests in accordance with the values that guide its actions: independence, impartiality, neutrality and confidentiality.

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Jerónimo Martins Customer Ombudsman | How To Appeal

How to appeal

Jerónimo Martins Customer Ombudsman | How To Appeal

Learn more about the requirements for reporting your situation and the various stages of the process.

Learn how to appeal

The Jerónimo Martins Group Companies

The Customer Ombudsman Office's scope of activity encompasses the customers of the following Companies: