Our Team

We endeavour to deliver professional and personalised service to our customers that contact us, based on impartiality, proximity, trust and transparency.

Group Customer Ombudsman

Inês Ribeiro de Carvalho has been the Group Customer Ombudsman since 2013. Its mission is to represent and defend the customers’ rights and expectations in accordance with the principles and values that guide the performance of the Ombudsman Office.

Learn more about the Group Customer Ombudsman

Local Customer Ombudsman, Poland

Magdalena Koralewska joined the Ombudsman team and assumes our mission in Poland as the Local Customer Ombudsman.

Learn more about the Local Customer Ombudsman