We endeavour to deliver professional and personalised service to our customers that contact us, based on impartiality, proximity, trust and transparency.
Group Customer Ombudsman
Sara Lopes Maia has been the Group Customer Ombudsman since 2022. Her mission is to represent and defend customers’ rights and legitimate interests in accordance with the principles and values that rule the Ombudsman Office actions.
Local Customer Ombudsman, Poland
Magdalena Koralewska joined the Ombudsman team and assumes our mission in Poland as the Local Customer Ombudsman.