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Our Team

Our aim is to manage and mediate situations presented by customers through a personalised communication, based on impartiality, trust, transparency and proximity.

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Group Customer Ombudsman

A woman in a black dress poses gracefully against a vibrant blue background, showcasing elegance and style.

Sara Lopes Maia has been the Group Customer Ombudsman since 2022. Her mission is to represent and defend customers’ rights and legitimate interests in accordance with the principles and values that rule the Ombudsman Office actions.

Learn more about the Group Customer Ombudsman
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Local Customer Ombudsman, Poland

Image of the Local Customer Ombudsman of the Jerónimo Martins Polonia Group

Magdalena Koralewska joined the Ombudsman team and assumes our mission in Poland as the Local Customer Ombudsman.

Learn more about the Local Customer Ombudsman