Report Your Situation

You’re welcome to submit your complaints, as well as requests for information, make suggestions, and even share compliments related to the Jerónimo Martins Group or its respective Companies.

To report your situation to the Customer Ombudsman Office, click on the Start button and fill in the information requested in the following steps.

Context

The Jerónimo Martins Group operates in three countries: Portugal, Poland and Colombia, under different Companies and business models.

Please select the country of the Company your report is related to.

Which Jerónimo Martins Group Company is your situation related to?

If your situation is related to the Jerónimo Martins Group and not to a Company listed above, please click

Assessment

Have you already reported the situation to the Company’s Customer Support Service?

Have you received a response from the Company’s Customer Support Service?

To help us identify your process, please indicate the respective reference number (if you have one).

If you haven’t reported the situation to the Company’s Customer Support Service, we recommend that you do so. This Service is made up of a specialised team, dedicated to assessing and clarifying the situations reported to it.

You can contact the Company’s Customer Support Service, using the following means of contact:

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Alternatively, and if you prefer, you can report your situation to the Customer Ombudsman Office.

If you haven’t received a reply from the Company’s Customer Service, we would recommend you to contact that service:

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Alternatively, you may leave a message here and it will be forwarded to that service.

Report

What type of situation would you like to report?

All situations reported for assessment by the Customer Ombudsman Office must be submitted with all necessary information stated clearly and in detail, and supporting documentation should be attached, when relevant.

For example: the date of the occurrence, store, product, service, among other information.

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Would you like to send attachments with your report?

You can upload up to five documents (.pdf, .doc or .docx format), images (.jpeg or .png format) or videos (.mp4, .mov, .wmv or .avi format). Each document cannot exceed the file size of 10 MB.

Upload files Documents may not exceed 10 MB each. Documents may only be of the file types stated above

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Remove

Contact details

Please indicate your name and preferred means of contact.

Required field.
Invalid e-mail address. You have to choose, at least, one option of contact.

The Customer Ombudsman Office’s service line is available on weekdays between 10am and 6pm (GMT).

If you would like us to contact you at a specific time, please select your preferred time. The period of time selected must be a one-hour window, at least.

Add an alternative time period Remove

Summary and Submission

Before submitting your report, please review it.

Context

The Jerónimo Martins Group operates in three countries: Portugal, Poland and Colombia, under different Companies and business models.

Please select the country of the Company your report is related to.

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Which Jerónimo Martins Group Company is your situation related to?

To what Company does your situation refer?

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Assessment

Have you already reported the situation to the Company’s Customer Support Service?

Yes

No

Have you received a response from the Company’s Customer Support Service?

Yes

No

To help us identify your process, please indicate the respective reference number (if you have one).

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Report

What type of situation would you like to report?

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All situations reported for assessment by the Customer Ombudsman Office must be submitted with all necessary information stated clearly and in detail, and supporting documentation should be attached, when relevant.

For example: the date of the occurrence, store, product, service, among other information.

Would you like to send attachments with your report?

You can upload up to five documents (.pdf, .doc or .docx format), images (.jpeg or .png format) or videos (.mp4, .mov, .wmv or .avi format). Each document cannot exceed the file size of 10 MB.

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Contact details

Name

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Telephone / Mobile phone

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E-mail

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Contact schedule

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Your situation was reported successfully.

We confirm the reception of your situation report, which has been recorded with {{$refs.wizard.expReference}}.

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