![Image of the Jerónimo Martins Group Customer Ombudsmen, Portugal and Poland](/app/uploads/2024/02/570x371px_Sara_Magda_v02-EN-min.png)
CUSTOMER OMBUDSMAN OFFICE
![Image of the Jerónimo Martins Group Customer Ombudsmen, Portugal and Poland](/app/uploads/2024/02/570x371px_Sara_Magda_v02-EN-min.png)
The Customer Ombudsman Office represents the customers of the Jerónimo Martins Group Companies, defending their rights and legitimate interests in accordance with the values that guide its actions: independence, impartiality, neutrality and confidentiality.
![Jerónimo Martins Customer Ombudsman | How To Appeal](/app/uploads/2018/08/Jeronimo-Martins-Customer-Ombudsman-Highlight-How-to-Appeal-v0814.jpg)
How to appeal
![Jerónimo Martins Customer Ombudsman | How To Appeal](/app/uploads/2018/08/Jeronimo-Martins-Customer-Ombudsman-Highlight-How-to-Appeal-v0814.jpg)
Learn more about the requirements for reporting your situation and the various stages of the process.