How to Contact Us

Customers of the Jerónimo Martins Group Companies may contact the Customer Ombudsman Office using one of the following means of contact:

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VIA THE WEBSITE

Preferred channel to report your situation to the Customer Ombudsman Office.

Report situation

Group Customer Ombudsman Line

Customer Service line is available on weekdays between 10:00am and 6:00pm (Lisbon time).

+351 217 532 094 / 808209920 (call to national landline/Portugal)

Information Line Poland

Line available for clarification and helping with the process of submitting your report and for requesting the Customer Support Service Reference.

+48 222 053 330 (Poland)

Contact form

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I hereby authorise the processing of my personal data within the scope of the services provided by the Customer Ombudsman of Jerónimo Martins SGPS, SA, in accordance with the terms of use and data protection policy.

You must agree with the terms and conditions to proceed!

Alternatively, you can send an email to provedoria@jeronimo-martins.com.

When submitting your report to the Customer Ombudsman Office, please provide your contact details; preferably a telephone number with an indication of the best time we can contact you.