How to Contact Us

Customers of the Jerónimo Martins Group Companies may contact the Customer Ombudsman Office using one of the following means of contact:

Via the website

Preferred channel to report your situation to the Customer Ombudsman Office.

Report situation

By phone

Customer Service lines are available on weekdays between 10:00am and 6:00pm (Lisbon time).

808 209 920 (Portugal) /
+351 210 184 488

By mail

You can also report your situation to the Customer Ombudsman Office by signed for registered letter to the following address.

R. Actor António Silva, 7
1649-033 Lisboa
Portugal

Out of business hours, calls will be forwarded to an automatic answering service where you can leave a short message, including contact details for us to return your call and to obtain additional information about the reported situation.

Letters should be written clearly and legibly, preferably using block letters.

You can also send an email to provedoria@jeronimo-martins.com.

When contacting the Customer Ombudsman Office, please provide your contact details; preferably a telephone number with an indication of the best time we can contact you.

Alternatively

If you prefer, you can contact the Companies’ Customer Support Services using any of the following contacts available:

Biedronka Customer Support Service

+48 (22) 205 33 00

https://www.biedronka.pl/pl/kontakt

Recheio Customer Support Service

800 203 131 (only for calls made in Portugal)

https://www.recheio.pt/faqs/

Caterplus Customer Support Service

Caterplus | Company Logo

800 203 131 (only for calls made in Portugal)

https://www.caterplus.pt/

Hebe Customer Support Service

+48 (22) 206 54 00

https://www.hebe.pl/formularz-kontaktowy

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