Local Customer Ombudsman, Poland

With a professional experience of over 20 years, Magdalena Koralewska is the Local Customer Ombudsman in Poland.

Graduated in Management and Marketing at Wrocław University of Economics, with postgraduates sudies in Human Resources Management at Wyższa Szkoła Bankowa, in Poznań, also participated in the General Management Program at Koźmiński University in Warsaw.

Started her career in 1998 at Jerónimo Martins Polska through the Management Trainees Program. During the following years, gained experience, particularly in the Human Resources area, where she performed several management roles at regional and central level, namely as Human Resources Business Partner of the Company Biedronka and Head of Human Resources of the Company Hebe.

Magdalena joined the Jerónimo Martins Customer Ombudsman team and, in February 2020, assumed the role of Local Customer Ombudsman in Poland, representing the rights of customers in more than 3000 stores, with a strong sense of mission and commitment:

“Representing the customers and being their voice in the Organization is a great honor to me. My main responsibility, as the Local Customer Ombudsman, is to guarantee that all reported cases are treated with impartiality, independence and neutrality. Every contact with a customer offers an opportunity to learn and strengthen our relationship, basing on trust and respectful dialogue.”