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Statement of Accessibility and Usability

The undertakes to provide the Website Customer Ombudsman Jerónimo Martins, in accordance with the Decree-Law no. 83/2018, of 19 October, which transposes Directive (EU) 2016/2102 of the European Parliament and Council on the accessibility of websites and mobile applications.

I. Status of compliance

The Website Customer Ombudsman Jerónimo Martins is partially compliant with the Decree-law no. 83/2018, of 19 October.

II. Preparation of this statement of accessibility

This statement was updated on2024-12-16.

In accordance with div 9 of the DL no. 83/2018, entities must adopt the following monitoring procedures. Procedures A) and B) are mandatory. Procedure C) is recommended.

A. Automatic assessments carried out

  1. (2024-12-05). Report:Automatic Accessibility Validation Report
    • Tool used: Access Monitor
    • Sample: 12 pages.
    • Main results (summary): In total of the 12 pages tested with the automatic validation tool, no level A nonconformities (WCAG 2.1) were detected.

B. Manual assessments carried out:

The Website has not been subject to manual assessment of the accessibility practices.

C. Usability tests with people with disabilities:

The Website has not yet been tested with disabled users.

III. Contact and request of information regarding the Website

To contact, send suggestions, make complaints or request additional information regarding the contents and/or functionalities present on the Website of, please use the following means:

email
provedoria@jeronimo-martins.com

IV. Other evidence

The did not submit, upon the filling of this Statement, other evidence or efforts to make its Website compliance with the accessibility requirements on DL no. 83/2018, of 19 October.

V. Denunciation of situations of discrimination

According to div 13.1 of Decree-Law no. 83/2018, of 19 October, whenever a person with disability is treated less favourably than another person in a comparable situation has been or will be treated, which constitutes a discriminatory practice against persons with disabilities, provided for and punished under the terms of div 4 of Law no. 46/2006, of 28 August, that person may, in accordance with the provisions of Decree-Law no. 34/2007, of 15 February, file a complaint.

The National Institute for Rehabilitation (INR, I.P.), provides a form to report situations of discrimination, forwarding the complaints submitted to the competent authorities. Every year, the INR, I.P. prepares an annual report on the application of the law that prohibits and punishes discrimination on the grounds of disability and the existence of an aggravated health risk (Law no. 46/2006, of 28 August).

This Statement of Accessibility and Usability was created with the help of theWAI-Tools PT v1.5 Generator, developed in the scope of the WAI-Tools project, of which AMA is an integral part. The Statement was conceived in accordance with Decree-Law no. 83/2018, of 19 October.